outsourced it

MANAGED IT MILWAUKEE

Managed IT Services in Milwaukee

Internal IT departments are overwhelmed with the expanding role technology plays in the success of every organization. To reduce the daily support burden on IT departments, Technology Resource Advisors, Inc. offers IT support services to supplement the depth of IT departments of all sizes. Our offerings are designed to offload basic tasks and processes that are time consuming to implement and manage with the goal of freeing up internal resources for strategic activities. All of our support offerings are customizable to meet the needs of your organization and all of our agreements are month to month to provide the maximum amount of flexibility for our clients.

Monitoring / NOC:

Uptime, availability, and security are key to the business operations of most organizations. Our Remote Monitoring/NOC Service will provide 24×7 oversight of your critical IT infrastructure allowing internal staff to be deployed on higher value initiatives. We leverage enterprise class technology for the purpose of automating routine tasks, pre-configured self-healing, Microsoft Windows and third party patching, asset discovery, and powerful reporting.

CyberSecurity / SOC:

Our multi-faceted approach for CyberSecurity includes 24×7 monitoring and remediation that leverages advanced threat intelligence, umbrella coverage, and end user training to protect your organization from the constant barrage of threats from sophisticated hacking conglomerates. Compliance services are available for organizations that have HIPAA, SOX, and PCI-DSS regulations.

Service Desk:

Employees work around the clock and expect answers quickly when technology issues arise. Our Service Desk is staffed 24×7 in our Milwaukee offices to provide our clients with a local trusted partner that is available whenever support is required. We can either serve as the initial line of defense providing L1/L2 support or we can augment your dayside Service Desk by providing After Hours and Weekend coverage. Our Service Desk agents will follow client issued troubleshooting steps and escalation procedures to ensure a smooth and seamless experience for your end user community.

Mobile Device Management & Support:

Mobile devices have become a mission critical tool for employees of all generations in today’s workplace. If your organization would like to offload management and support for company issued mobile devices including laptops, tablets, iPhones, iPads, and Android phones, our 24×7 Help Desk is able to assist. Our full service offering includes but is not limited to application management, patch and update management, content management, assisting users with basic troubleshooting support for setup and use of devices, answering questions about plan details, fulfilling hardware order requests, and following employee separation procedures for device collection and cancellation of service.