The most common theme of my meetings with small business leaders is that their IT provider is always in catch up mode.
From regularly scheduled strategy sessions to service request response times to discussing new technology trends, many IT providers are falling short in one area or more when it comes to delivering the right end result for their clients. The main driving force behind the struggles of most IT providers is money – they are simply not charging enough for their services which causes corners to be cut, an overwhelming workload for too few resources, and a lack of process for delivering their service. Thus, it is no surprise that 30% of all small businesses are evaluating their IT support situation at any given time. Are you one of them?