News

Posted & filed under Managed IT.

Tom Reminga, our Chief Technology Officer, and I recently attended Datto’s 1st Annual Partner Conference in Washington DC.   One of the main themes of the conference was HIPAA compliance.  Datto is HIPAA compliant, will sign the Business Associate Agreement, and is releasing a new product line, Fortris, that is geared towards heath care and… Read more »

Posted & filed under Managed IT.

Many small business leaders believe their true cost of technology support is either A) the salary of their internal IT employee or B) the support bills from their vendor. Subpar IT support models that lack process and do not adhere to best practice implementation will lead to a drain of employee productivity, low employee morale,… Read more »

Posted & filed under Managed IT.

The most common theme of my meetings with small business leaders is that their IT provider is always in catch up mode. From regularly scheduled strategy sessions to service request response times to discussing new technology trends, many IT providers are falling short in one area or more when it comes to delivering the right… Read more »

Posted & filed under Managed IT.

I recently attended the Autotask Live 2013 conference in Scottsdale. TRA has been using Autotask since 2007 to run the key functions of our business – CRM and Service Desk.  With the use of Autotask, TRA has been able to achieve rapid growth due to our ability to successfully manage a sales engine and rapidly… Read more »

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