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Posted by & filed under Managed IT.

Many small business leaders believe their true cost of technology support is either A) the salary of their internal IT employee or B) the support bills from their vendor. Subpar IT support models that lack process and do not adhere to best practice implementation will lead to a drain of employee productivity, low employee morale,… Read more »

Posted by & filed under Managed IT.

The most common theme of my meetings with small business leaders is that their IT provider is always in catch up mode. From regularly scheduled strategy sessions to service request response times to discussing new technology trends, many IT providers are falling short in one area or more when it comes to delivering the right… Read more »

Posted by & filed under Managed IT.

Recently I started using Windows 8 and Outlook 2013 with my new HP EliteBook Folio 9470m laptop. I am experiencing a learning curve in adapting to Windows 8 primarily due to the tiles and the lack of the customary Windows start button.  The transition to Outlook 2013 has been slightly easier, although there are still… Read more »

Posted by & filed under Managed IT.

With the recent announcement from Microsoft that support for Windows XP Pro and Office 2003 will end in April 2014 (http://www.microsoft.com/en-us/windows/endofsupport.aspx), now is the time for small businesses stlll using these platforms to consider the future. Organizations reluctant to upgrade for various reasons need to weigh these four risks of remaining on XP Pro and/or… Read more »

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