Time is Money
IT support in Milwaukee often saves diverse clients time and money through expedited service delivery. This is done exceptionally well with remote support, one reason being that many problems can be solved, well, remotely. In fact, more than you might expect. According to the GoToAssist.com blog, some businesses experience resolution rates from a first call as high as 70%. If your SMB hasn’t adopted such support solutions, it would make sense to. Here are four reasons worth considering:
- Problems resolved remotely
- Fast, efficient IT service
- Reduced overall expenses
- Fewer distractions in the workplace
It’s not quite a “no-brainer,” but once you stop and think about it a moment, it’s easy to see why remote problem resolution is so beneficial. Before, a tech would have to be dispatched from the agency with whom you were working— that or you’d have to sort of “rent” him as a permanent on-site fixture of your operation— something equally expensive. At any rate, in either scenario, your costs have increased. You lose time and money as the tech travels from the home office to your location. You lose money as you pay someone who is classified, ultimately, as dedicated staff. But with remote resolution, you can curtail in some cases as high as 70% of those specific costs or perhaps even more.
Fast, Efficient IT Service
It’s a lot easier to call someone up who can see your system, diagnose the problem, and leave you better than you were. This is both more efficient and simpler than an email or a physical visit. It seems like a simple innovation, but the bureaucratic red tape has been stifling operations for years. Upgrades in tech have made such solutions feasible, effective, and practical today.
Techs are going to charge you if they have to travel out to your site, generally. What they charge is hourly, and especially in a city like Milwaukee, that can be a lengthy commute. IT support in Milwaukee which offers remote support solutions can cut these charges substantively.
Fewer Workplace Distractions
This one may not be the most appealing in description, but it is very important. When an IT person is coming who hasn’t been on-site before, that individual may have to get an ID badge and have a continuous escort. This pulls people away from what they were doing. Additionally, unless you usher the tech in with complete secrecy, the office will notice what’s going on. It won’t spread much distraction, but it will spread enough. If you lose three minutes per employee in idle chit-chat, that’s 300 minutes on a 100-man floor, or six hours. Now that’s not a lot, but it is something. Plus, that doesn’t even factor in the losses which come from the employees who must wait for a fix in order to resume working. With nothing to do, how can someone help but be distracted? Remote support solves this.
Finding Remote Support Options to Rely On
IT support in Milwaukee through Technology Resource Advisors, Inc. can provide your business outsourced IT support. From remote solutions to cloud computing innovation, our organization works on the cutting edge to help you optimize your business. Contact us for solutions designed to optimize and save you money.