Is Your IT Provider Consistently One Step Behind?

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The most common theme of my meetings with small business leaders is that their IT provider is always in catch up mode. From regularly scheduled strategy sessions to service request response times to discussing new technology trends, many IT providers are falling short in one area or more when it comes to delivering the right… Read more »

Autotask Live 2013 Recap

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I recently attended the Autotask Live 2013 conference in Scottsdale. TRA has been using Autotask since 2007 to run the key functions of our business – CRM and Service Desk.  With the use of Autotask, TRA has been able to achieve rapid growth due to our ability to successfully manage a sales engine and rapidly… Read more »

Windows 8 and Outlook 2013 – First Impressions

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Recently I started using Windows 8 and Outlook 2013 with my new HP EliteBook Folio 9470m laptop. I am experiencing a learning curve in adapting to Windows 8 primarily due to the tiles and the lack of the customary Windows start button.  The transition to Outlook 2013 has been slightly easier, although there are still… Read more »

Time to Plan an Upgrade?

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With the recent announcement from Microsoft that support for Windows XP Pro and Office 2003 will end in April 2014 (http://www.microsoft.com/en-us/windows/endofsupport.aspx), now is the time for small businesses stlll using these platforms to consider the future. Organizations reluctant to upgrade for various reasons need to weigh these four risks of remaining on XP Pro and/or… Read more »

Ingram Micro Cloud Summit 2013 Recap

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As with every IT industry conference that I attend, my primary goal is to find one or two nuggets that can be used to improve our business or the service that we provide to our clients. This year’s Cloud Summit was very similar to last year’s event as Ingram Micro rolled out several new service… Read more »