IT Support By The Hour May Fail to Deliver Predictable Results

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Many businesses use IT support services to handle the myriad of technology needs within their organizations. These IT providers commonly bill by the hour; known as Time and Materials or T&M.  It’s easy to understand why many organizations have chosen to work with a T&M provider: Pay only for work required Dedicated IT expertise Cost… Read more »

Microsoft Office for iPad

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I carry an iPad to all of my meetings and I get asked quite frequently if I can use Microsoft Office on the device. Until recently, the answer was no.  On March 27th Microsoft launched Office for iPad.  Office for iPad includes Excel, OneNote, PowerPoint, and Word, and the apps are free to download and… Read more »

Why Do Some IT Support Firms Struggle While Others Thrive?

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As a student of business and in particular the IT support industry, I am always analyzing what we are doing and how we are doing it versus the competition. In addition, I compare my personal experiences with competing companies in service industries such as retail, restaurant, auto repair, and health care to name a few…. Read more »

Datto Partner Conference Recap

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Tom Reminga, our Chief Technology Officer, and I recently attended Datto’s 1st Annual Partner Conference in Washington DC.   One of the main themes of the conference was HIPAA compliance.  Datto is HIPAA compliant, will sign the Business Associate Agreement, and is releasing a new product line, Fortris, that is geared towards heath care and… Read more »

The Hidden Expenses of IT Support

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Many small business leaders believe their true cost of technology support is either A) the salary of their internal IT employee or B) the support bills from their vendor. Subpar IT support models that lack process and do not adhere to best practice implementation will lead to a drain of employee productivity, low employee morale,… Read more »